top of page

We’re Here To Serve You.
We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Her Hair RX pretty community want to know!
-
Why do I need a Cambodian Body Wave Lace Closure?The wait is finally over and we have revamped our lace closures and now offer High Definition Cambodian Body Wave Lace Closures! Made to provide the appearance of a scalp, you will feel more confident and beautiful knowing you are fully protecting every strand of your natural hair. Our new and improved closures are hand made with the same great integrity, less detectable, and more comfortable. Our Signature Cambodian Body Wave Lace Closures can be paired with our Her Hair Rx Haircare line of products: Her Shampoo, Her Conditioner, Her Treatment Oil and Her Temple Balm for a new flawless look!
-
Is the Cambodian Body Wave closure ready to wear?Our Signature Cambodian Body Wave Lace Closures are constructed with a slightly lighter, more transparent lace material that allows for the most natural look. However, each closure will need personal customizations such as bleaching the knots and tinting the base to get the perfect match to your skin tone. We recommend using a professional/licensed stylist to customize and install your closure.
-
What size closure should I choose?Our Signature Cambodian Body Wav Lace Closures are offered in three sizes, 4x4, 5x5 and 6x6. Each closure is measured in inches and refers to the number of inches horizontally and vertically to your forehead. Both options will provide a full protective style, both the 5x5 and 6x6 closure offers an additional inch in each direction, so there is more flexibility with styling. You can achieve even deeper side parts, off-center middle parts, U-shaped parts and more. The choice is yours!
-
Which texture do you recommend if I have more than one curl pattern?Our Signature Cambodian bodywave Lace Closures will complete your protective style without the need to leave-out any of your natural hair. Since your natural hair will not be exposed, it is recommended that you choose the same texture as your wefted hair for a flawless and seamless blend.
-
Can I color, straighten, or heat-style the Cambodian Body Wave Lace Closure?"Just like natural hair, Our Signature Cambodian Body Wave can be beautifully styled with versatility. You may use heat styling tools and dye to achieve your desired look. However, keep in mind that while Cambodian Lace is durable, it is also delicate. We highly recommend using a professional, licensed stylist to keep the integrity of the hair and the closure base. Using excessive heat or lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Please be sure to use a heat protectant we highly recommend our Her Treatment Oil and our HER Conditioner for a deep condition whenever possible to help keep the hair nourished and moisturized. Her Hair Rx is not responsible for any damage of hair quality or texture as a result of color processing and/or heat styling.
-
How do I care for my Cambodian Body Wave Lace Closure?Our Cambodian Body Wave closures are made to mimic the appearance of a scalp. While hand-tied and double-knotted, additional care should be taken to extend the longevity. It is recommended to always gently brush your closure in sections, from tip to root. While brushing, always hold the shaft of the hair as you work your way toward the roots. When possible reserve detangling for wash days and avoid exposing the lace to high levels of heat. Cambodian Body Wave Lace is durable, yet delicate. Please use a professional/licensed stylist with assistance to bleach the knots, customize the color, or dye the hair. Her Hair Rx is not responsible for any damage of hair quality or texture as a result of color processing and/or heat styling.
-
Why Her Hair Rx?Her Hair Rx offers our Signature Cambodian Hair extensions exclusively for natural textures. More than that, we offer a community of a women, who, like us, want to look PRETTY wherever they are in their hair journey. The team behind Her Hair Rx is just like you - passionate about looking PRETTY and still feeling like themselves while wearing hair extensions. We’re committed to uncompromised quality in our products and promise to never sacrifice the integrity of our manufacturing for any kind of gain. Our hair has never been chemically altered to create the natural textures that suit you. We believe in both authenticity and innovation, and are constantly striving to meet you where you are along your journey to “PRETTY.”
-
Explain the different curl types again, please!"Curl typing is a system designed to help you understand the unique look and needs of various hair textures. The chart below outlines the differences in pattern, density and luster for natural textures ranging from 3B to 4C.
-
Do you offer/sell sample textures, or can I come and see the hair in person at your locations?"While our team offices are located in several states, we do not currently have a studio that offers sample textures nor do we sell samples. We are, however, more than happy to assist you in making the best product selection!
-
How many bundles will I need to get the look I want?We recommend two bundles for lengths under 18″ and three bundles for lengths 18” and above to achieve desired fullness. Her Hair Rx bundles are manufactured full, weighing a total of four ounces (113.4 grams). Bundles that are longer in length tend to have a shorter weft thus requiring more for a full weave installation.
-
Does the Blow Out Collection revert to a curl pattern when coming in contact with water or moisture?Our Blow Out Collection was designed specifically to achieve a “blown out” natural look. It is both humidity resistant and true to its straight texture. When wet, strands will simply become fluffier until they are blow dried.
-
How is Her Hair Rx installed?Installation varies by product type. Our wefted hair does not come in bulk, and requires that each track be sewn in. Her Hair Rx wigs offer Full Cap, and Lace options with adjustable straps, combs and elastic straps for extra security.
-
Can you recommend a stylist to install Her Hair Rx?At this time, we do not have a list of recommended stylists, however we encourage all of our customers to search for a local stylist familiar with natural hair and natural hair extensions.
-
Can I color Her Hair Rx extensions?Her Hair Rx extensions are offered in their unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options other than whats available on the website nor do we offer custom coloring services. To make Her Hair Rx extensions fit your desired look, our hair may be bleached or dyed in order to blend with your natural hair. We recommend coloring extensions prior to installation and doing strand tests per bundle/set to. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Her Hair Rx extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible. *We recommend that coloring be done by a professional/licensed colorist familiar with natural textures. Her Hair Rx curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Her Hair Rx is not responsible for any damage of hair quality or texture as a result of color processing.
-
Can I straighten and style Her Hair Rx extensions?Just like natural hair, Her Hair Rx has PRETTY styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. We reccommend Her Treatement Oil when necessary and avoid excessive exposure to straightening tools.
-
How long will Her Hair Rx Extensions last?Our extensions are manufactured with the utmost level of quality and design. The expectant life of your particular hair extension product depends solely on the care you provide your wig, lace closures and bundles. We reccomend our hair products for the daily maintenance routine of your wefted hair installation. A customized “Care Card” is included with every Her Hair Rx purchase with instructions to help you maintain your look for as long as possible.
-
Can I wear Her Hair Rx Extensions while swimming in salt water or chlorine water?You can swim in our hair extensions, however we recommend wearing a snug-fitted swim cap to protect the hair. Just like your natural hair, salt water and chlorine can strip it of moisture, causing potential drying and tangling.
-
I ordered online, but want to cancel my purchase. Is it too late?"All orders are final sale. Once the order is placed, we are unable to cancel your order. However, we do offer exchanges and store credit within 7 days of your delivery date. Please send us a message, email, or give us a call if you need assistance placing your order, we will be happy to assist you!
-
How long after ordering will it take my package to arrive?All orders are customised orders. Wigs take up to 30 days, Lace closures and bundles takes up to two weeks. When your order ships, you will receive a tracking number to track your package. USPS delivery times are estimates and we can not guarantee your delivery date. It is recommended to allow ample time or delivery before special occasions, travel plans, and hair appointments. *If you need an express order, we accomodate express shipping at an additional cost.
-
Do you offer military or stylist discounts?At this time, all wigs are free for veterans, please contact us for details. We do offer discounts to select groups or businesses, please contact us for details.
-
Do you offer wholesale opportunities?Because of the nature of our business and the desire to maintain control of the quality and integrity of our hair, we do not authorize the resale of our hair extensions.
-
What if my package is delayed by the carrier?Her Hair Rx is not responsible for any shipping delays or issues. If Route is not selected and an issue occurs, please contact the shipping provider directly. If you need your package deliverd at a certain date, i.e. one day, two day express, air express, we accomdate these speeds at additional cost.
-
I ordered the wrong item, how can I return it?"All orders must have a Her Hair Rx order form completed for accuracy. We understand that we are all humans and mistakes can be made and rectified. Our goal is to offer 100% customer satisfaction. We will be more than happy to issue you a store credit for unused items kept in their original sale condition! Please visit the website, here to submit a request within 7 days of your delivery date. The store credit will be issued once the product is received back to our fulfillment center and inspected. The customer is responsible for all shipping costs associated with the return.
bottom of page